Hotel Miró

What hotel has a curling iron in the room? Not that this is the most important detail, but it shows the kind of thinking that has gone into making this property a really wonderful hotel. The design, facilities, comfort and particularly the service is some of the best I have experienced. At check in, the front desk clerk started explaining what to do and see, where the pintxos bars are, the old town, museums... most of the time, front desk people have other things to do. They found me a super hairdresser in no time flat, made restaurant reservations and helped us with whatever else we needed. Breakfast was excellent and the staff friendly and professional. Great view from the room onto the Guggenheim. Well designed rooms, make-up mirrors, fresh water everyday and turn-down service. We'll be back in Bilbao shortly and Hotel Miró will be our first choice. Thank you!

Every aspect of this hotel is wonderful and well-thought out. I came to Hotel Miró injured off the Camino de Santiago and needed a place that was comfortable to recuperate. Hotel Miró was this and more. All the members of staff were exceptionally kind — Josu, Aitor, Laura in the spa, and many more I have sadly forgotten. My sister later joined me and they were eager to accommodate. We went down to the Honesty Bar often for bags of ice and they never batted an eye! All to say — gorgeous hotel, great location, spacious rooms, but above all, the staff. Can’t wait to come back — not injured next time, I hope!

Our trip to Bilbao was absolutely magical- truly the best vacation we’ve ever had. And this was so much due to the staff at Hotel Miró. They were incredible. They were so responsive, helped us arrange car trips and a babysitter, and genuinely took care of us whenever we needed anything. We had a family room package and the staff even arranged for some toys for our toddler in the room. I’ve never met a more caring, cohesive staff. This is clearly due to stellar management. Rubén, Esther, Gorka, Bryan, Mamen, they were like family to us. We want to go back just to stay at this gem of a hotel. We genuinely did not want to leave. We are so grateful for the kindness and love these people showed us. The location of this hotel is the best in Bilbao. It is across the street from a gorgeous park with an outdoor little cafe and the famous Guggenheim museum. We walked everywhere. It is indisputably the best hotel in Bilbao.

The building is beautiful, and we liked the touches of antiques displayed in a modern interior. The room is spacious and quiet. The antique doors and room artwork was a nice surprise.It was convenient to have a cafe in the lobby. We grabbed a quick bite when we arrived early before check in. The location made it easy to walk to all the hot spots. The live piano music in the evening was relaxing and beautiful.

Greatly appreciated the view from my (upgraded😊👍) room on the front elevation of the bldg, the layout and space in the room, the fact that the windows opened!!, helpful and obliging staff, enjoyed the Moulton Brown potions. Your location is wonderful : convenient, fabulous views of the plaza and titanium exterior of the museum, across the bridge and river to hills opposite (which I climbed on Day One, a dazzlingly warm sunny Sunday, along with "half the population of Bilbao"), splendid access to "the Gehry" (and the very helpful tourism office - help with timetables for buses to and from San Sebastian, for example), readily accessible local shops and amenities, proximity of the tram stop - marvellous!, ease of visiting the Bellas Artes museum and the glorious park adjacent where I shared the pleasure of local residents enjoying the day. Etc, etc. Everything (except the Guggenheim itself) was on a human scale, including your establishment, and could be savoured at a comfortable pace - important for someone still recovering from a tricky cardiac procedure. When Lufthansa's operations in and out of Germany were suspended on short notice, grounding me in Bilbao on the day I was meant to fly home via Frankfurt, your front desk staff couldn't have been more helpful in ensuring that I could remain in my room for one more night and then getting me safely en route to the airport at an exceedingly early hour the next morning. Made the upheaval tolerable. (Besides, what's not to like about an extra day in Bilbao??) I chose the Miro at the suggestion of a friend from London who stayed with you fifteen years ago and still remembers it fondly. I couldn't have been happier with my decision and hope I'll have a chance to visit you again.